Q: Do you ship internationally?
A: Yes, we can ship internationally. The return shipping cost will be added to your price quote. We ship using USPS with tracking overseas and domestic.
Q: What happens if my shoes or another item get lost in the mail?
A: To protect both Refresh PGH and our valued customers, a tracking number will always be provided when we ship shoes and other products. Once the tracking description says “delivered” Refresh PGH cannot be held liable if the item(s) go missing.
Q: What is the shipping address for Refresh PGH?
A: The mailing address for Refresh PGH is located at the top of all invoices that we send. Please do not ship anything until you have a paid invoice receipt or have direct conformation from Refresh PGH.
Q: What happens if my shoes are damaged when I receive them?
A: Refresh PGH is not liable for damaged sneakers or products. All Refresh PGH orders are thoroughly inspected prior to being shipped to our customers. If there is damage done to the shoe, we will be happy to assist in any way possible but we are not liable for damages. Just a reminder, all sales are final and non-refundable.
Q: Why can’t I return or exchange sneakers?
A: Since we operate entirely on consignment, and often with limited inventory, we’re unable to accept returns or issue refunds. Once a sale is complete with our store, we initiate the payment process for the original owner of the purchased sneaker.
Q: Does Refresh PGH accept trades?
A: Unfortunately, we are unable to accept trades. Since all sneakers are owned by independent sellers, we don’t have the authority to barter or negotiate with their property.
Q: What does 80/20 consignment mean?
A: All shoes are sold on 80/20 consignment, meaning independent owners provide us with the sneakers they wish to sell, and they receive 80-percent of the final sale price after the sneakers are sold. We handle everything in between, including storage, taking photographs, dealing with complicated or fraudulent payments, and boxing and shipping the sneakers.
Q: How do I know when my sneakers sell, and how do I get paid?
A: We send weekly sales reports on Monday mornings, and we issue bank checks valued at 80-percent of the final sale price on Tuesdays. If you’re interested in selling with us, or learning more about the consignment process, feel free to visit www.refreshpgh.com/consignment for more details.
Q: Who sets the prices?
A: Individual sellers work with our staff to set the sale prices for their own sneakers. They determine the values based on a variety of factors, including rarity, condition, size availability, and how quickly they wish to sell. Our staff only assists with assessing maximum market values and projecting potential sale times.
Q: Why are shoes in your store wrapped in plastic?
A: We heat shrink all the sneakers on the wall for your protection and ours. We have many in-store customers and it’s important that we keep the sneakers pristine while they’re handled and examined.
Q: What is the warranty policy?
A: There is no warranty for items sold or purchased, or information provided on this website, to the extent permitted by applicable law. Except when otherwise stated in writing, all items sold or purchased, or information provided on this website, are sold or purchased or provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The entire risk as to the quality and performance of items sold or purchased, or information provided on this website, is with you. Should items sold or purchase prove defective, you assume the cost of all necessary servicing, repair, or correction. In no event, unless required by applicable law, or agreed to in writing, will Refresh PGH, LLC be liable to you for damages, including any general, special, incidental, or consequential damages arising out of the use or inability to use items sold or purchased, or information provided on the website, including but not limited to losses sustained by you or third parties, even if such holder or other party has been advised of the possibility of such damages.
Q: Is Refresh PGH responsible for typographical errors?
A: We are not responsible for typographical errors and we sincerely regret any inconveniences that may occur as a result. Every effort is made to warrant that the information on this website is accurate, however, an error may appear on rare occasions. This applies to, but is not limited to, prices, model names and numbers, style numbers, and descriptions. Please accept our apologies for such errors. Corrections are made as they’re discovered. The decision for honoring incorrect pricing, for whatever reason it has occurred, is at our sole discretion and is reviewed on a case-by-case basis.
Q: What does “may not be suitable for wear” mean?
A: As sneakers age, the rubber hardens and the glue holding them together dries. That means the soles can crack or separate from the upper when worn. We carefully inspect and note the condition of all items in our inventory, but cannot assume any responsibility with regard to older, vintage sneakers.
Q: Can you ship my order so a direct signature isn’t required?
A: Unfortunately, we cannot. While we regret any inconvenience, direct signatures are critical for your protection and ours. We want to make sure your package ends up in your hands. To arrange a pickup, contact your local carrier.
Q: Why was my order cancelled?
A: We reserve the right to refuse or cancel any order, for any reason, at our sole discretion.